Return Policy

At Manjaro.store, your satisfaction is our top priority. We’ve created a simple and transparent return policy to protect both our customers and vendors while ensuring a smooth shopping experience. Whether you received the wrong item, a defective product, or simply changed your mind, we’re here to help.

1. Return Eligibility

You may request a return if:

The item is defective or damaged upon delivery.
The wrong product was delivered.
The product does not match the description or images provided on the product page.
The item is unused, unworn, and in its original packaging (for eligible categories).

2. Items Not Eligible for Return

The following items cannot be returned unless defective or wrongly delivered:

Perishable goods (e.g., food, flowers)
Personal care items (e.g., skincare, makeup, razors)
Intimate wear and undergarments
Digital or downloadable products
Custom-made or personalized items

3. Return Request Window

You must initiate a return request within:

3 days of delivery for general merchandise
24 hours of delivery for perishables and fragile items

4. Return Process

To return an item:

Log into your Manjaro account.
Go to “Orders” and select the item you want to return.
Click “Request Return” and provide a reason with clear photos (if applicable).
Our team will review your request within 24–48 hours.
If approved, we’ll arrange a pickup or advise on drop-off options.

5. Refunds

Once the item is received and inspected, a refund will be issued to your original payment method or wallet balance.
Refunds are processed within 5–7 business days after approval.
For Cash on Delivery orders, refunds will be issued via mobile money or store credit.